Gong

Gong is a revenue intelligence platform that captures and analyses customer-facing conversations across calls, meetings, and emails, turning interaction data into actionable insights for sales coaching, deal management, forecasting, and pipeline visibility.

Core Features:

Conversation intelligence that automatically records, transcribes, and analyses every sales interaction across Zoom, Google Meet, Microsoft Teams, and phone, surfacing talk patterns, customer sentiment, competitive mentions, and coaching opportunities without manual effort.

Deal intelligence with a pipeline-wide view that identifies which deals are healthy and which are at risk of stalling, using AI to flag missing stakeholders, stalled engagement, and competitive threats so managers can intervene before deals slip.

Revenue forecasting powered by unbiased interaction data rather than rep self-reporting, combining conversation signals with CRM data to deliver more accurate pipeline predictions and organisation-wide forecast visibility.

AI-powered coaching that benchmarks rep behaviours against top performers, delivers automatic course corrections, and provides searchable call libraries so teams can find examples of winning talk tracks, objection handling, and discovery techniques.

Gong Agents that automate follow-ups, pipeline edits, enablement triggers, and forecast corrections, combined with a Revenue Graph that connects every interaction across the business into a living network of customer intelligence.

Best For:

Mid-market and enterprise revenue teams (typically 25+ seats) who need deep visibility into customer conversations to improve win rates, forecast accuracy, and rep performance. Used by 5,000+ companies including LinkedIn, Shopify, and Slack. Requires annual contract with platform fee ($5,000) Add-on modules (Engage, Forecast) available at additional cost.